Providing our clients with all-care services that cover buildup and operation & consultation, Zeniel is a renowned operator of contact centers for more than 100 clients starting 1996.
All Care Solution Service
-In-house manpower operation
-Full outsourcing service
-Provides both physical office and systems as ASP
-Development & Maintenance of applications
All Care Management Service
-Reception of calls for orders and queries
-Happy Call service and informing of optional service
-IT Helpdesk and computer system-related contact center
-Contractual monitoring and Happy Call services
Consulting Service
-Contact center outsourcing consultation
-Domain-specific operational plans and suggestions
-Compatibility with systems and long-term planning
-Designing field manuals and work process
Miscellaneous Services
-Contractual review by quality assurance activities
-Composing script for sales pitches and sales skill training
-Total Customer Services Center (Reception / Maintenance / Delivery)
